Frequently Asked Questions

General FAQs

Frequently Asked Questions

General Questions and Answers

Visit the page of Ferries to choose the service to reach us and get more information.

Check-in is available from 16:00, while the room must be vacated within hours 10:00 on the day of departure.

You can book directly through our official website, where you'll find the best available rates. Alternatively, you can contact our reservations team by email or phone for personalized assistance regarding dates, room types, and special requests.

We accept major credit and debit cards, bank transfers, and secure online payments. We also accept cash or alternative payment methods upon arrival. 

There are 2 children's pools, 1 adult pool, tennis courts, table tennis, a mini club for children, and musical entertainment in the evening. 

Cancellation policies depend on the rate and the amount of notice. Simply contact our reservations team or manage your booking online to request changes or cancellations.

Frequently Asked Questions

FAQ services

Our resort offers a wide range of amenities, including swimming pools, an on-site restaurant, pet-friendly spaces, and thoughtfully curated activities. We recommend consulting the services menu for more information.

Breakfast is served from 7:30 AM to 10:00 AM. Lunch is available from 1:00 PM to 2:00 PM by reservation, and dinner is served from 8:00 PM to 9:30 PM.

Yes, there is a restaurant inside the building and we recommend booking in advance.

Of course. We offer gluten-free, lactose-free, vegetarian, and vegan options, as well as a children's menu. Please report these needs at the time of booking and reconfirm them at check-in. to allow the staff to organize themselves better.

Yes, the pool is included in the quote price. It also includes two sun loungers and an umbrella, subject to availability. Reservations are not possible.

No, wearing a swimming cap is not mandatory to access our panoramic pool.

The spa is currently closed and is not included in the stay.

Yes, our facility is pet-friendly and we gladly accept your small pets for your holiday on Elba.

Numerous supermarkets are just a few minutes' drive away in Portoferraio.

Frequently Asked Questions

FAQ conventions

Yes, we have pedal-assisted bicycles available at our facility.

For those who book through our website or via direct quote, we have a discount code available during certain periods of the year.

No, our resort is located on a hill about a 10-minute drive from Portoferraio Port, with an excellent view of the Gulf of Portoferraio. We do not have any special agreements with other resorts.

No, we don't have any special agreements. On the website infoelba.it All the rental information is present.

No, we don't have any special agreements. On the website infoelba.it All the rental information is present.

No, we don't have any special agreements. On the website infoelba.it All rental information is available. 4- or 8-person dinghies are available for rent. 

No, we don't have any special agreements. On the website infoelba.it all the information is present. A A few minutes from our hotel there is a first golf course which offers a 9-hole course carefully designed to complement the natural beauty of the island. 

No, we don't have any special agreements. On the website infoelba.it all the information is present.

Essence No. 1
Art & Culture

This Essence is a continuous conversation with beauty, history, and creativity.
Art and culture are not decorative elements, but living presences that shape the atmosphere and the experience itself. Every space tells a story, every aesthetic choice carries meaning, every detail invites a deeper gaze.
Here, travel becomes conscious discovery.
Guests do not simply visit a destination-they engage with its soul, its layers, its cultural rhythm.
It is an experience that enriches the mind and lingers beyond memory, leaving behind insight rather than just images.

Essence No. 3
Funny & Exciting

This Essence is energy with intention.
Moments of surprise, shared smiles, and unexpected emotions are carefully orchestrated without ever feeling forced. Entertainment is engaging yet refined, lively yet balanced-always respectful of space, mood, and choice.
Music, events, and social moments blend seamlessly into the experience, offering guests the freedom to participate or simply observe.
It is joy without chaos, excitement without excess.
Because even fun, when designed with care, can feel elegant.

Essence No. 2
Wellness & Beauty

Wellness here is not a promise-it is a condition.
A subtle balance of light, silence, space, and pace designed to restore harmony rather than stimulate excess. Everything slows down naturally, allowing the body and mind to reconnect without effort.
There is no rush, no noise, no pressure to perform relaxation.
Beauty emerges quietly, through proportion, material, and atmosphere.
This Essence offers regeneration without spectacle, serenity without words.
A form of luxury that is felt deeply, not displayed.

Essence No. 4
Family

True family hospitality requires intelligence, empathy, and foresight.
This Essence is built around understanding different rhythms, needs, and expectations-without ever sacrificing style or comfort.
Children are welcomed as individuals, engaged and inspired in environments designed for them.
Adults are free to relax, knowing every detail has been thoughtfully considered.
Functionality, safety, aesthetics, and emotion coexist in perfect balance.
It is hospitality that brings people together, creating shared memories that feel effortless and meaningful.

Essence No. 5
Typical

This Essence is not about nostalgia, but about truth.
It reflects an Italy that feels genuine, lived-in, and quietly confident. Every gesture, every material, every flavour speaks the language of authenticity without ever raising its voice. Hospitality here is not performed-it is inherited, practiced, and refined over time.
There is no need for excess to impress. Comfort comes from coherence, elegance from restraint.
Luxury reveals itself in familiarity, in warmth, in the feeling of being welcomed as a guest rather than treated as a customer.
It is the kind of experience that feels natural while you live it, and unforgettable once you leave.